The passing of FiftyOneFifty
It is with deep sadness we announce that another of our hosts and friends Donald Grier, known to us as FiftyOneFifty, has passed away.
FiftyOneFifty's frat brother Randy Hall has written an lovely piece. The team at Linuxlugcast are preparing our own tribute if you want to contribute an audio file you can email Honkeymagoo or join the show.
Our thoughts go out to his friends and family at this difficult time.
Interview Alex Juarez Rackspace Principal Engineer
Hosted by FiftyOneFifty (R.I.P.) on 2015-07-24 is flagged as Clean and is released under a CC-BY-SA license.
Tags: interview,Kansas Linux Fest,Rackspace.
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HPR Correspondents bring you Interviews from interesting people and projects
From the LAMP Stack break-fix competition, to the breakfast buffet they funded on Sunday, the Rackspace crew presented their organization as the managed hosting company that puts the customer first, by making sure no customer has to wait in a long queue before taking to a human, and to staying on the line as long as it takes to make sure all problems are solved and all questions are answered. This kind of commitment to service naturally requires are larger number of people working tech support, and by the end of the weekend I think it was clear to everyone Rackspace was in Kansas to recruit. I was impressed when one of the Rackspace representatives told me, "We can teach people tech. We can't teach people to want to help other people". Rackspace dedicates a significant part of employee time to training and improving the skills of their help desk staff. If there is a drawback it's that when one shift is training, the other two are expected to pull extra hours to cover the third shift.
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